Privacy Policy
Effective date: August 13, 2026. This policy explains how we collect, use, protect, and share information for our chatbot automation, unified inbox, campaign, and AI customer care beta services.
We may collect contact details, conversation messages, channel identifiers, campaign responses, form submissions, team user details, device data, and support requests that you or your customers choose to share through Messenger, WhatsApp, Instagram, web forms, or email.
We use information to provide chatbot automation, route messages, deliver requested replies, manage campaigns, improve service quality, prevent abuse, measure performance, and support customer service workflows.
When you connect Facebook Messenger, WhatsApp, or Instagram, those services may process data under their own terms and policies. You are responsible for using approved message templates, consent practices, opt-outs, and channel rules.
AI features are in testing. Beta tools may generate draft replies or suggested actions from approved knowledge sources. Teams should review sensitive or high-impact replies before sending them to customers.
We do not sell personal information. We may share limited data with service providers that help us host the platform, deliver messages, analyze performance, secure systems, or provide customer support.
We keep data only as long as needed for service delivery, legal obligations, dispute resolution, security, and legitimate business records. Customers may request deletion or export when technically and legally possible.
We use reasonable administrative, technical, and organizational safeguards to protect information. No online service can guarantee absolute security, so teams should avoid sending unnecessary sensitive information through automated chats.
You may request access, correction, deletion, or restriction of your personal information. You may also unsubscribe from campaigns or ask the sender to stop messaging you through the relevant channel.
For privacy questions or requests, contact privacy@goldenshikshaprasarsamiti.org. We may need to verify your request before taking action.